Read Javon R. Bea's newest book Journey to Excellence:

Five Principles for Delivering Exceptional Service and Quality You Can Measure

Purchase Journey to Excellence Book


“Javon’s management insights are worth careful study. He backs up his approach with tangible results–he ‘walks the talk.’ His practical tips come from firsthand experience, including helping his organization win the Baldrige Award in health care. Journey to Excellence could provide the insight you need to make lasting change in your organization.”

Douglas Hawthorne, FACHE
CEO, Texas Health Resources
Chair, Health Leadership Council Executive Task Force on the Uninsured

“Having worked with hundreds of organizations striving to improve quality through the adoption of the Baldrige Criteria for Performance Excellence, I am no stranger to the many challenges that arise as they travel on their journey. Very few organizations achieve the level of quality and excellence the National Baldrige Quality Program demands. It was my extreme pleasure to watch Mercy Health System progress, from when they initially submitted their first application for the Wisconsin Forward Award, to receiving the 2007 Baldrige Award, the highest quality recognition given by the President of the United States of America. This honor was achieved by Mercy by the implementation of the innovative management techniques outlined in this book. In the Journey to Excellence, Javon Bea, Mercy’s President and CEO, shares his unique approaches to organizational transformation to help others attain and sustain performance excellence. I highly recommend it.”

Elizabeth Clark Menzer
Executive Director, Wisconsin Center for Performance Excellence, Inc.
Recognizing great organizations with the Wisconsin Forward Award

“Journey to Excellence is about more than quality. The specifi cs Javon Bea provides regarding his revolutionary physician integration model are worth their weight in gold. It is by far the best proven model in the country. Add to this his exceptional work at Mercy Health System over the past two decades, and you have what is perhaps the greatest turnaround story ever. This book is a must-read for every health care leader.”

Brian M. Connolly 
President/CEO, Oakwood Healthcare, Inc.

“Javon Bea is more than an exceptional leader, he is also a committed public servant with a passion for education. For 20 years, he has welcomed and mentored our health care administration graduate fellows, helping them learn firsthand how to lead with assurance and integrity. I know that our students get the best possible educational experience. I was thrilled, but not surprised, when Mercy Health System received the Malcolm Baldrige National Quality Award. If you are interested in learning from the best in the business, then this book is for you.”

Sandra Potthoff, Ph.D.
Associate Professor and Director, Program in Healthcare Administration, University of Minnesota

“As a member of the Mayo Foundation administrative staff and as a Mercy Health System Board member, I watched Javon’s inspired leadership bring Mercy to the pinnacle of excellence as the only vertically integrated health care system to receive the coveted Malcolm Baldrige National Quality Award. It has been a privilege for me to serve on the board of such a successful and future-focused organization.”

Tom Pool
Administration, Mayo Clinic Rochester







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