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Five Principles for Delivering Exceptional Service and Quality You Can Measure

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Javon R. Bea’s Biography

Javon R. Bea is President and CEO of Mercy Health System, a 64-facility vertically integrated health system in southern Wisconsin and northern Illinois headquartered in Janesville, WI. Javon has more than 30 years of experience in the healthcare industry, having served at prestigious medical centers throughout the country.

Javon is more than a trusted and respected leader in the healthcare industry. He has lived the experience. From dodging fire-bombings and death threats to chatting with the President of the United States in the Oval Office as a 2007 Malcolm Baldrige National Quality Award recipient, Bea has experienced a wide range of business challenges and successes.

Javon’s experience implementing effective culture of excellence programs and innovative physician compensation models to foster organizational transformation is unparalleled. Under Javon’s leadership, Mercy Health System pioneered a physician partnership compensation model and designed a custom culture of excellence program. Mercy Health System has received over 50 national awards and recognitions for quality, service, and performance excellence in recent years, including a coveted 2007 Malcolm Baldrige National Quality Award.

A sought-after speaker and consultant, Javon has been recognized repeatedly for his uncanny ability to transform struggling organizations in the health care industry and beyond. He is renowned for his work in the areas of integrated health care delivery and physician partnership compensation model development, and consults with organizations worldwide interested in attaining new levels of quality and performance excellence.

Javon has written extensively for national health care publications and co-authored The Capitation Sourcebook: A practical guide to managing at-risk arrangements. His latest book, Journey to Excellence: Five Principles for Delivering Exceptional Service and Quality You Can Measure, is now available.

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For more information, call 1-608-756-6627 or email us.







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